Privacy Policy

When you visit our website or contact us regarding custom leather goods manufacturing, we may collect the following types of information:

• Contact Information: Your name, company name, email address, phone number, and country when you submit an inquiry or request a quote.
• Business Information: Details about your business, product requirements, order specifications, and sourcing needs shared during the inquiry process.
• Technical Data: IP address, browser type and version, time zone, operating system, and pages visited -- collected automatically via server logs and analytics tools.
• Communication Records: Emails, WhatsApp messages, and other correspondence you send to us during business discussions or project coordination.

TENDA LEATHER uses the information we collect solely for legitimate business purposes, including:

• Responding to your product inquiries, quote requests, and sample orders for custom leather goods.
• Managing ongoing OEM/ODM production projects, order processing, and delivery coordination.
• Sending relevant product updates, new collection announcements, or manufacturing capability information -- only to clients who have expressed interest.
• Improving our website content, user experience, and service quality based on aggregated usage analytics.
• Complying with applicable legal obligations, export regulations, and international trade requirements.

Our website uses cookies and similar technologies to ensure proper functionality and improve your browsing experience. The types of cookies we use include:

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. Most browsers allow you to refuse cookies or delete existing ones.

TENDA LEATHER does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party providers (e.g., email platforms, analytics services, logistics partners) who assist in operating our business, bound by confidentiality agreements.
• Legal Requirements: When required by applicable law, regulation, court order, or governmental authority in China or the client's jurisdiction.
• Business Transfers: In the unlikely event of a merger, acquisition, or business restructuring, your data may be transferred as part of that transaction with equivalent privacy protections maintained.

As a China-based manufacturer serving global clients across North America, Europe, Australia, Japan, South Korea, Singapore, and other regions, your personal data may be processed and stored in China.

We take appropriate technical and organizational measures to ensure your data is handled securely and in accordance with this Privacy Policy, regardless of where it is processed. For clients in the European Economic Area (EEA), we ensure data transfers comply with applicable data protection regulations, including GDPR requirements where applicable.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Specifically:

• Inquiry & Quote Records: Retained for up to 3 years to support potential follow-up orders and business relationship continuity.
• Order & Transaction Records: Retained for a minimum of 7 years to comply with Chinese accounting and commercial law requirements.
• Marketing Communications: Retained until you unsubscribe or request removal, whichever comes first.
• Website Analytics Data: Aggregated and anonymized data may be retained indefinitely for statistical purposes.

Depending on your location and applicable law, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at Sales@tendaleather.com. We will respond within 30 days.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Access controls limiting data access to authorized personnel only.
• Secure email communication for sharing sensitive project and business information.
• Regular review of our data handling practices to identify and address potential vulnerabilities.

While we take every reasonable precaution, no data transmission over the internet is 100% secure. We encourage you to contact us via secure channels when sharing sensitive business information.

Our website may contain links to third-party websites, social media platforms, or embedded content (such as videos or maps). These third-party sites operate independently and have their own privacy policies. We are not responsible for their content or privacy practices.

When you interact with embedded content from third-party services, those services may collect data about you, use cookies, and track your interaction -- as if you had visited their website directly. We recommend reviewing the privacy policies of any third-party services you interact with.

Third-party services that may be integrated with our website include analytics providers, communication tools, and social media platforms. These services are used solely to improve our service quality and facilitate business communication.